30/09/2020 by Helen Taylor
Don't underestimate the value of a grievance case log
When a grievance lands on your desk there are a number of actions you need to take, some of which are time critical, and therefore a case log can often fall to the bottom of your to do list.
It can be tempting to ignore non essential paperwork, but initiating a case log is invaluable, not just to allow you to check up on the progress of the investigation, but also to save time writing up an investigation report, or providing evidence to a hearing or Employment Tribunal when memories may not be as fresh.
By setting up a case log right at the beginning of your investigation, recording events that happen as the case progresses, noting why lines of enquiry were followed or not, and any reasons for delay or changes to the scope during the investigation, you are ensuring you save yourself valuable time as the case progresses and have evidence of a thorough and reasoned investigation process.
A case log need not be complicated but should list all activity that takes place whether you deem it to be important at the time or not.
If you are interested in finding out more about conducting investigations, or supporting managers within your business to do so, please
contact me for a discussion about how I can help you.